Refund policy

Contributions are voluntary donations and are generally non-refundable once verified.

When a refund is considered

• A duplicate payment made by mistake.
• An incorrect amount paid due to a technical error.
• A payment debited but not credited to the campaign account.

How to request a refund

Write to the coordinator with the payment reference, date and amount within 7 days of the transaction. Approved refunds are returned to the original payment method, usually within 7–10 working days.

Failed payments

If a payment fails, no amount is recorded against the campaign. If your account has been debited for a failed payment, the amount is normally reversed by your bank within 5–7 working days.